Question 1

Can I fully delegate my international trade operations to WSWS?

Accepted Answer

Yes. We act as your external international trade department, comprehensively managing each operation from contact with international suppliers or buyers to the final delivery of the goods.

Question 2

Can you work with us if we already have an in-house international trade person or department?

Accepted Answer

Yes. We can complement your current structure or take full responsibility for operations, adapting to the level of support your company needs.

Question 3

What are the advantages of outsourcing import and export management?

Accepted Answer

It allows you to operate more efficiently, reduce errors, optimize time and costs, and access a specialized team without the need to maintain an internal structure.

Question 4

Can I hire a single service?

Accepted Answer

Yes. You can hire each service separately or combine them according to your needs: customs clearance, international logistics, international payments, insurance, and trading services. Our model is flexible and adaptable.

Question 5

Do you work with companies that already have an internal structure?

Accepted Answer

Yes. We can complement your current team, optimize specific processes, or take over certain operational stages.

Question 6

What is the process to start working with you?

Accepted Answer

We hold an initial meeting to understand your current operations, analyze the operational and regulatory structure, and propose a tailored working model based on your volume and needs.

Question 7

What happens if I already work with another customs broker or forwarder?

Accepted Answer

We can integrate gradually, analyze your current setup, and propose improvements. Changing operators is a common process and is carried out without affecting future operations.

Question 8

What happens if an issue arises during an operation?

Accepted Answer

We have an experienced team and a strong network that allows us to respond quickly to any unforeseen situation. We proactively manage each case, minimizing operational and financial impacts for the client.

Question 9

Is it possible to reduce costs by working with WSWS?

Accepted Answer

Yes. Through proper planning, optimization of operational and tax structures, and efficient supplier and logistics management, it is possible to reduce costs and avoid unnecessary expenses in each operation.

Question 10

How are operations tracked?

Accepted Answer

We provide continuous monitoring and direct communication throughout all stages of the process. Clients have full visibility and control at all times, with constant updates and reports.

Question 11

What documentation do I need to import?

Accepted Answer

Commercial invoice, packing list, transport document (BL/AWB/CRT), certificate of origin (if applicable), and company tax information. Additional documentation may be required for regulated products.

Question 12

Can you manage certifications such as ANMAT or SENASA?

Accepted Answer

Yes. We manage and coordinate the permits, certifications, and regulatory interventions required depending on the type of product.

Question 13

Can I import if I have never done it before?

Accepted Answer

Yes. We provide guidance from importer registration to the nationalization of goods.

Question 14

How long does the release process take?

Accepted Answer

It depends on the type of product, the customs channel assigned, and document compliance. Our approach is to anticipate requirements to minimize delays.

Question 15

How are import costs calculated?

Accepted Answer

They include FOB or CIF value, import duties, VAT, additional taxes, statistical fees, and associated logistics costs. We provide prior estimates for each operation.

Question 16

What types of transportation do you offer?

Accepted Answer

We offer maritime, air, land, multimodal, and courier transportation solutions.

Question 17

Can you coordinate door-to-door shipments?

Accepted Answer

Yes. We manage the entire operation, from supplier contact at origin to final delivery at the client’s warehouse.

Question 18

Do you handle consolidated shipments?

Accepted Answer

Yes. We operate both full container loads (FCL) and less-than-container loads (LCL), depending on the need.

Question 19

Can you work with our current suppliers?

Accepted Answer

Yes. We integrate with your existing supplier network or propose alternatives if needed.

Question 20

How is freight quoted?

Accepted Answer

Freight is quoted based on origin, destination, weight, volume, type of cargo, and the sales condition (INCOTERM).

Question 21

Can you manage international payments?

Accepted Answer

Yes. We advise and manage international transfers in compliance with current foreign exchange regulations.

Question 22

What are the requirements for making international payments?

Accepted Answer

A commercial invoice, operation documentation, and compliance with current foreign exchange regulations are required.

Question 23

Is it mandatory to insure goods?

Accepted Answer

It is not mandatory, but it is highly recommended to mitigate risks during international transport.

Question 24

What does the insurance cover?

Accepted Answer

Depending on the policy, it may cover partial damage, total loss, theft, and incidents during transport.

Question 25

Who handles claims in case of an incident?

Accepted Answer

We fully manage claims with the insurance company and support the client until resolution.

Question 26

Can you source suppliers in China or other countries?

Accepted Answer

Yes. We have a broad international network and experience in developing new sourcing origins.

Question 27

Do you verify supplier reliability?

Accepted Answer

We conduct commercial and documentary validations to reduce operational risks.

Question 28

Can you represent us at international trade fairs?

Accepted Answer

Yes. We can represent your company at international events and establish direct contact with manufacturers. We coordinate commercial representation based on client needs.

Question 29

Can you import on behalf of our company if we are not registered as importers?

Accepted Answer

Yes. We act as importers or exporters on behalf of third parties, enabling operations without requiring your own foreign trade structure.

Question 30

What are the advantages of this service?

Accepted Answer

It allows international operations without being registered as an importer or maintaining an internal foreign trade structure.

Question 31

Is this a complete service?

Accepted Answer

Yes. It includes supplier coordination, payment management, logistics, customs clearance, insurance, and final delivery.

Question 32

How are your services priced?

Accepted Answer

Pricing depends on the type of operation, volume, regulatory complexity, and services involved. We provide clear and structured proposals.

Question 33

How can I know if my current operation is efficient?

Accepted Answer

We can conduct a preliminary analysis of your operational setup and identify improvement opportunities.

Question 34

How is each operation tracked?

Accepted Answer

Each operation is fully supervised by our team, maintaining constant communication with the client until completion.

Question 35

Can you work with my current suppliers and forwarders?

Accepted Answer

Yes. We adapt to your current network or propose alternatives when beneficial.

Question 36

What differentiates WSWS from a traditional customs broker?

Accepted Answer

We don’t just handle customs procedures. We take full responsibility for planning, logistics coordination, tax optimization, and risk management for each operation.

Your international trade department, without an internal structure

MORE THAN OPERATORS. STRATEGIC PARTNERS

WORKING WITH US MEANS

WHAT DO WE DO?

A clear, efficient, and frictionless process.
We handle the entire operation, while you stay in control.

WSWS will participate in the Canton International Fair, China.